I found on a few more sites several more options to try – all with no avail. Asia Pacific and Oceania. Modify your browser’s settings to allow Javascript to execute. Select your desired files and a list of links will be sent by email. What’s the easiest way to become a member and start posting? We were unable to retrieve the list of drivers for your product. Unable to determine warranty status.

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Would you like to view the product details page for the new product? I am so frustrated at this point Is my Windows version bit or bit? Let HP identify any out-of-date or missing drivers and software. Follow this checklist to stop these prints: I have since decided to reinstall my OfficeJet so that I can scan my documents and have a printer set up at my home office.

I may then have to reinstall the Win 7 print drivers and I have noted the problems some people have had scwn trying to install new HP drivers over old. Select your desired files and a list of links will be sent by email.


HP OfficeJet 6210 – Scan Feature Will Not Work But Everything Else Does!

Mark why won’t my laptop work? I don’t see my operating system. I moved everything from the Twain file to my desktop as that was an option suggested and also found the hpqscnvw folder and created a shortcut on my desktop but that just says that my scanner is not connected properly.


This process can take several minutes depending on the number of warranties being checked. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. The list of recommended drivers for your product has not changed since the last time you visited this page.

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HP OfficeJet – Scan Feature Will Not Work But Everything Else Does! – External Hardware

Community Forum Software by IP. Just letting the CD run automatically leads only to the full installation, which fails.

The Virtual Agent is currently unavailable. Yes, the printer did previously work with XP, however, I want to say that I have used it before with my other computer which had Vista as an OS, but I could be making things up now. Not sure which drivers to choose?

HP Officejet Scanner software Windows 7.

Product has been exchanged: By continuing to use our website, you agree to the use of such cookies. This tool applies to Microsoft Windows PC’s xcan.


I suppose its Win7 Home Premium? It didn’t work, though, because the scanner needed to be reinstalled since the driver that came in the box with the new scanner was specific to that particular piece of equipment. I know about the various categories of support HP offer for older devices under Win 7.

The Virtual Agent is currently unavailable. I’ve also discovered that some manufacturers make scanner drivers specific to the hardware I know Canon does this.

This product has been exchanged for a new or refurbished product. How do I configure the display of members’ images and signatures?

HP Customer Support – Software and Driver Downloads

I found on a few more sites several more options to try – all with officeje avail. If one looks at what is available for XP there is the full scanner package MBpresumably much the same as on the CD we have.

Product sold without warranty: Using the site is easy and fun.

Please use the product number and serial numbers of the new product to validate warranty status.